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KMID : 1003020130140010055
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Qualitative Research
2013 Volume.14 No. 1 p.55 ~ p.69
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A Study of the Hospital Organizational Culture:From the Viewpoint of a Lecturer in “Servant Leadership”
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Kim Se-Young
Lim Se-Yung
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Abstract
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Purpose:This study researched into the members’ perception of hospital organizational culture from the viewpoint of an outsider having a comparatively objective stance. For this study, the question, "What do the members of N hospital perceive their organization to be and what do they think the organization should be?", was taken as the key issue.
Methods:Ethnography was taken to explore the members’ behaviour and interaction through their perception. In this study 18 people were individually interviewed, who were the key human resources of the hospital organization such as doctor and nurse, for 6 months.
Results:The result finally showed the organizational culture of N hospital as expressed in the following 5 categories: "take a peep at the field"; "the first choice"; "medical personnel’s narrative"; "the management of the structure"; "perception and perspective".
Conclusion:Firstly, the employees of the hospital found expectation of the desirable organization in which they grow, having meaningful enthusiasm. Secondly, the members of the hospital were sympathetic towards the necessity of appropriate complementing institution or system. Thirdly, the employees of the hospital need autonomous organizational culture based on their trust.
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KEYWORD
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Organizational culture , Hospital organization , Team spirit , Servant leadership , The system of centers
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